Terms & Conditions

Hello. Here are some rather important things that you should note. Don’t worry, it won’t take long and if you manage to get through them, it will help prevent any hiccups along the way.

  1. You must be over 18 to engage our services.

  2. In the event that we have already completed your itinerary but you need to cancel your trip for unforseen reasons, payment for our services are non-refundable. Should we need to spend time recovering any third-party costs (subject to the third-party’s T&Cs) for you, we will charge a US$100 admin fee to do so. If we have not completed your itinerary, we will only recover cost for our time incurred to date. The amount refunded will be at our discretion.

  3. Should we choose to discontinue servicing your business for whatever reason, we reserve the right to terminate services and recover cost for our time incurred to date. The amount refunded will be at our discretion.

  4. All third-party bookings (Tickets, hotels, travel activities etc.) made by us are still subject to the third-party’s T&Cs.

  5. All third-party bookings will only be made after we have received confirmation and payment from you. Once we have made these bookings, if they are not refundable as per the third party conditions we will not be liable, and any costs associated with cancelling or changing the bookings will be borne by you.

  6. You are responsible for being on time. If you are late and miss your scheduled activities (be it flights, trains, a musical etc.) you will not be entitled to refunds. However, if there are any unforeseen circumstances, please get in touch with us immediately, and we promise to do our best to help you make alternative arrangements. Do note, however, that we will not, under any circumstance, be liable for any additional costs associated with these new plans or arrangements. There is also no guarantee we will be able to make last minute alternative arrangements, nor are we liable for any costs if we are unable to do so.

  7. The extent of The Traveller’s Notebook’s liability to you shall under no circumstances exceed the price of the goods, and the Traveller’s Notebook shall under no circumstance be liable for any indirect, incidental or consequential damages or injuries suffered during any activities or on the trip.

  8. The Traveller’s Notebook will not be liable for any additional costs, losses or expenses resulting from any third-party cancellations or changes.

  9. You are responsible for your own health and safety. The Traveller’s Notebook will not be liable for any accidents, medical incidences or consequential damages as a result of your participation in any activity. (e.g. If you have a weak heart, please do not be an adrenaline junkie.)

  10. The Traveller’s Notebook will not be liable to refund any payment, other third-party penalties, material losses, or be responsible for any injuries or deaths, in the event of war, fire, strike, riot, industrial action, tempest, accident, civil disturbance, act of God, or any other cause whatsoever.

Thank you for reading! Your adventure await…


Melissa Burgess & Avril Lim
Travellers and Co-Founders of The Traveller’s Notebook

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